Brand Logo

Important information

Before confirming your booking at Pasturewood Holiday’s please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.

If you have any other queries regarding your stay please contact Pasturewood Holiday’s directly on 07898282615 or email info@pasturewoodholidays.co.uk

Booking Terms and Conditions for Pasturewood HOLIDAYS

Payment Policy:

To secure your booking payment in full is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.

Cancellation/No-Show Policy:

In the event of cancellations or no-shows we do not offer any (either full or partial) refund.
However, if more than 14 days notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

Corona Virus Booking Guarantee

We are still taking future bookings so you can have something enjoyable to look forward too. If you cannot honor your booking due to any Covid related issues we can guarantee that you will have 12 months or longer to reschedule to a safer date. We do not offer refunds but the lengthy time frame to reschedule means you will not lose your booking.

Travel Insurance:

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

Damages and Breakages:

Please note all damages and breakages will be charged to the card you used to pay your stay with, without prior notification. It is important you let us know during your stay if there are any damages so we are aware so we can assess the problem. Also a charge may occur if your luxury glamping pod is left in an unsatisfactory state. Any items left behind in our pods must be claimed within two weeks from your departure. If relevant, postage and packaging charges for the return of the goods will apply. Guests are NOT permitted to remove any of the luxury glamping pods provided furniture. Please ensure you leave your luxury glamping pod in a clean and tidy state.

Smoking:

Smoking is not permitted in the Luxury glamping pods or in any communal areas.

BBQ's and Fires:

BBQ’s must not be placed on picnic benches or grass areas.
BBQ’s must never be taken into buildings for safety reasons.
BBQ’s and fire pits must be kept a safe distance away from the pods and supervised by a responsible adult at all times.
Only Pasturewood Holidays bbqs allowed on site, which can be purchased from site.
Only Pasturewood Holidays firepits allowed on site, which can be purchased from site. Only timber supplied by us can be used. You are NOT permitted to bring your own firepit – any guest fire pits will be confiscated immediately.
Chinese Lanterns are strictly prohibited

Dogs:

We will only accept well behaved dogs and a maximum of two dogs per pod. All dogs must be kept on a lead at all times. You must never leave you dog unattended at any time and must never leave them unattended in the pods at any time.

Group Bookings:

Please contact us directly for our policy relating to group bookings.

Arrival/Departure Procedures:

For details of our check-in/check-out times please contact us directly.

Complaints Procedure:

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible..

Code of Conduct:

We expect all our Visitors to respect and look after the Site. We also require you to respect your fellow visitors, owners of the site and neighbouring premises and keep noise levels to a minimum after 10.00pm.
Parents are responsible for their children, as such children must be supervised at all times.