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Frequently Asked Questions!

What time can I Check-in and Check-out?

All guests can check in from 3pm and check out is 10am prompt (unless other arrangements have been made). Early check ins and late check outs are not available in School Holidays.

Can I pay a deposit?

Yes you can pay a deposit, we require 50% at time of booking and the remaining balance is due 21 days prior to your arrival where you will receive an email with a payment link attached.

Can I add extra’s after I’ve made a booking?

Yes you can add extra’s after you have made a booking. Simply just give us a ring and we can add them for you. .

Do you allow dogs?

Yes we have three dog friendly pods – a maximum of two dogs per pod. (Saddleback View, Bowscale View and Carrock View pods are all dog friendly). Sorry we don’t have any pods with hot tubs that are dog friendly at the moment.

Do you allow group bookings?

Yes We allow group bookings! Noise levels must be kept to a minimum and you must respect other guests that are staying on the site.

Where do we park?

Each pod has it’s own parking space just outside. If you require parking for more than one vehicle, please let us know and we can make arrangements.

Do you offer refunds if we cancel?

No cash refunds will be given. However we are willing to change the date of your booking with at least two weeks notice (subject to availability and must be redeemed within 12 months of the original booking date). We do strongly advise to take out appropriate travel insurance to ensure your costs are covered if you cannot honor your stay for whatever reason. .

Can we bring our own BBQ’s and Fire Pits?

Sorry we DO NOT allow guest’s to bring their own BBQ’s or Fir Pits due to health and safetly reasons. Both BBQ’s and Fir Pits can be purchased as an extra when you book, or you can purchase these on site when you arrive.

Do you have cooking facilities inside the pods?

Yes all of our pods have a kitchenette with a two ring hob, microwave, kettle, toaster and a small fridge.

Do we need to bring bedding and towels?

All bedding and towels are provided for each guest at no extra cost.

Do we need to bring crockery, cutlery and utensils?

All crockery, cutlery and utensils are provided at no extra cost.

Do we have to clean our pod before we leave.

We ask guests to leave their pod as they find it! Empty their rubbish and recycle in the large bins next to the house. Wash up any dishes and leave the pod in a generally good condition. We ask guests to do this before they leave as it is respectful and helps us keep our pods in top condition. Guests that fail to do this will be charged a cleaning fee.

Are you open all year?

Yes we are open all year. We only close for Christmas, but we are open for New Year!

Do you allow smoking?

Smoking is strictly forbidden in all pods. You can smoke outside your pod as long as all stumps are cleaned up from patio area, gravel and grass areas.

Do you allow Gazebo’s

Yes we allow gazebo’s (weather depending – ask at reception). Groups must keep noise levels to a minimum when using a gazebo. Please respect other guests also staying on site!.

If you have anymore questions please don’t hesitate to contact us.